This may be new for you, but the journey is all mapped out. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. Internet/Voice Representatives make a real difference to customers and the company, providing over-the-phone internet and phone support and repair services to keep people connected. It's about building relationships and turning the knowledge you gain in training into customer service wins. What is the Internet/Voice Repair Representative role? If you’re ready to grow your skills, this is a role with a lot of potential. All of this helps to create and maintain positive customer experiences. Your attention to detail will be essential as you note actions taken and record customer service histories in full. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. We’ll help you develop the skills to be comfortable, positive, and adaptable while troubleshooting all kinds of technical issues. No matter your background, our training program can put you ahead of the curve on all the latest internet and phone technology. This posting is for our class starting on August 28, 2020.Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.Internet/Voice Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions. Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment.Full-time entry-level to mid-level customer service role troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts.
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